Privacy Policy

Fenixer Labs LLC ("Fenixer Labs", "we", "us" or "our") is a Delaware software company. This policy explains how we collect, use, disclose and protect personal information when you visit fenixerlabs.net, communicate with the company, or use a service that refers to this policy.

1. Scope

This is the corporate privacy policy of Fenixer Labs LLC. A product or service in our portfolio may publish a supplemental privacy notice describing product-specific practices. Where a supplemental notice applies, it should be read together with this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information, such as your name, telephone number, email address and business details.
• Communications you send to us or to an operated service, including support requests and message content.
• Service and account information needed to provide, activate, support or secure a product.
• Transaction information and payment-status evidence. Payment card or bank processing may be handled directly by independent payment providers.
• Technical information such as IP address, browser or device type, timestamps, diagnostic events and security logs.
• Information supplied by platforms you choose to use when communicating with us, subject to their own policies.

3. How we use information

We use information to provide and operate services, respond to enquiries, manage accounts and transactions, deliver support, prevent fraud and abuse, maintain security, comply with law, and improve the reliability and usefulness of our products. We may also use information to communicate about a requested service or an existing business relationship.

4. Automation and service providers

We use carefully selected service providers for hosting, communications, customer support, payment processing, security and software operations. Some workflows may use automated systems or artificial-intelligence providers to classify requests, prepare responses, detect risk or assist support. Access is limited to what is reasonably necessary for the relevant function, and consequential commercial or operational actions may be subject to additional server-side controls or human review.

If you communicate with us through a third-party platform such as WhatsApp, Meta or another messaging provider, that platform processes information under its own terms and privacy policy.

5. When we disclose information

We may disclose information to contracted service providers, professional advisers, payment and communications providers, authorities when legally required, or a successor in connection with a corporate transaction. We do not sell personal information for money.

6. Retention

We retain information only for as long as reasonably necessary for the purposes described above, including service delivery, support, security, dispute resolution and legal or accounting obligations. Retention periods vary with the type of record and the applicable service.

7. International processing

Fenixer Labs operates internationally and may use providers in different countries. Where required, we use appropriate contractual or legal safeguards for cross-border processing.

8. Security

We apply administrative, technical and organisational measures designed to protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or portability of your personal information. You may also withdraw consent where processing is based on consent. We may need to verify your identity before completing a request.

10. Children

Our corporate website and business services are not directed to children under 16, and we do not knowingly collect their personal information through this website.

11. Changes

We may update this policy as our services or legal obligations change. The effective date above identifies the current version.

12. Contact

Privacy and legal correspondence may be sent to: