Data Deletion Instructions

Fenixer Labs LLC ("Fenixer Labs", "we", "us" or "our") operates customer messaging services that may receive messages you send to a business through Instagram, Facebook Messenger or WhatsApp. This page explains how to request deletion of the personal information associated with you, and what happens after you ask.

This page supplements our Privacy Policy.

1. What information a deletion request covers

Depending on how you contacted the business, we may hold:

• Your platform-scoped identifier and public profile name or username as provided by the platform.
• The content of messages you exchanged with the business, including any images, audio or files you sent.
• Contact details you supplied yourself, such as a telephone number or email address.
• Records relating to a requested service, order or support case.
• Technical and security logs, such as timestamps and delivery events.

We do not hold your Instagram, Facebook or WhatsApp account itself. Deleting your data with us does not delete your account on those platforms, and does not remove your copy of the conversation from your own device.

2. How to request deletion

Send a deletion request to privacy@fenixerlabs.net with the subject line Data deletion request, and include:

• The platform you used — Instagram, Messenger or WhatsApp.
• The account name, username or telephone number you used to message the business.
• The name of the business or service you contacted, if you know it.

You may also send the words delete my data directly in the conversation on the platform where you contacted us. Requests received in a conversation are routed to the same process.

We may need to ask one or two questions to confirm that the request comes from the owner of the account before we act on it. This protects you against someone else deleting your records.

3. What happens next

We acknowledge deletion requests within 5 business days and complete verified requests within 30 days. If a request is complex or we need more information from you, we will tell you and give a revised timescale.

Once a request is completed, we delete or irreversibly anonymise the personal information we hold about you, and we instruct our processors to do the same.

4. Information we may keep

We may retain a limited record where the law requires it or where we have an overriding legitimate reason, for example:

• Transaction and accounting records we are legally required to keep.
• Records needed to establish, exercise or defend a legal claim.
• A minimal suppression record showing that you asked to be deleted, so that we do not re-add you.
• Security and abuse-prevention logs, kept for the period stated in our Privacy Policy.

Anything retained on one of these grounds is restricted to that purpose and deleted once the purpose ends.

5. Removing our access on Meta platforms

You can also stop a business from receiving new messages from you at any time, independently of a deletion request:

• Instagram: open the conversation, then use the options menu to block or restrict the account, or report the conversation.
• Messenger: open the conversation, then use the options menu to block messages from the Page.
• WhatsApp: open the chat, then use the contact menu to block the business number.

Blocking prevents further messages but does not by itself delete information already held. To have that information deleted, send the request described in section 2.

6. Contact

Deletion requests and questions about this page may be sent to: